Refund & Cancellation Policy
Effective date: August 1, 2026
This Refund and Cancellation Policy applies to paid FastestApplicant subscriptions, subscription renewals, one-time credit-package purchases, and automatic credit top-up purchases.
FastestApplicant is operated by Rock Hard Consulting LLC, a New Mexico limited liability company doing business as FastestApplicant.
1. Paddle is the merchant of record
Paid FastestApplicant products are sold through Paddle. Paddle acts as the merchant of record and authorized reseller for applicable transactions.
Paddle handles checkout, payment processing, applicable taxes, receipts, subscription administration, cancellations, and refunds. Transactions are also subject to Paddle's Buyer Terms and Refund Policy.
2. 14-day refund request window
Customers may submit a refund request within 14 calendar days of the date of any FastestApplicant transaction.
This 14-day refund request window applies to:
- initial subscription payments;
- subscription renewals;
- one-time credit-package purchases; and
- automatic credit top-up purchases.
Refund requests are processed by Paddle in accordance with Paddle's Refund Policy. FastestApplicant does not impose additional qualifiers, exclusions, or product-specific eligibility conditions on refund requests.
3. How to request a refund
A customer may request a refund by:
- using the “View receipt” or “Manage subscription” link in the Paddle transaction confirmation email;
- using an available refund or billing-support option in the FastestApplicant billing area; or
- contacting Paddle Buyer Support.
Customers may also contact support@fastestapplicant.com with the email address used for the purchase and the relevant Paddle transaction or order identifier. We will assist in locating the transaction or routing the request to Paddle.
4. Approved refunds
Refunds approved by Paddle are returned through Paddle using the applicable payment method and process.
If a transaction is refunded or reversed, FastestApplicant may remove the subscription access, credits, or other benefits associated with that transaction.
5. Subscription cancellation
Customers may cancel a FastestApplicant subscription through the FastestApplicant billing area or an available Paddle subscription management option.
Unless otherwise stated at checkout or required by applicable law, cancellation takes effect at the end of the current billing period and prevents subsequent renewal charges.
Subscription cancellation and a refund request are separate actions. A customer seeking a refund should submit the refund request within the 14-calendar-day window described above.
6. Mandatory consumer rights
Nothing in this Policy limits any cancellation, withdrawal, warranty, refund, or other consumer right that cannot lawfully be waived or limited.
This Policy is incorporated into our Terms & Conditions.
7. Contact
- FastestApplicant billing support: support@fastestapplicant.com
- Legal notices: legal@fastestapplicant.com